These Terms of Service ("Terms") govern your access to and use of the services provided by Horizon Atelier Studios Ltd ("Horizon Atelier Studios Ltd", "we", "us", or "our"). By booking, accessing, purchasing, or using any of our services, you agree to be bound by these Terms. If you do not agree, you must not use our services.
1. Introduction and acceptance of terms
These Terms form a legally binding agreement between you and Horizon Atelier Studios Ltd, a corporate-studio business providing creative production services. These Terms apply to all quotations, bookings, service agreements, studio sessions, and related deliverables unless otherwise agreed in writing by an authorised representative of Horizon Atelier Studios Ltd.
By making a booking, paying an invoice, signing a proposal, approving a brief, attending a session, or otherwise engaging our services, you confirm that you:
- have read and understood these Terms;
- have authority to enter into this agreement on behalf of yourself or the entity you represent;
- agree to comply with all applicable laws and regulations in connection with the services.
2. Scope of services
Horizon Atelier Studios Ltd provides creative and production services, which may include:
- Brand photography for corporate teams;
- Executive portrait sessions;
- Product and still-life studio shoots;
- Video content production for websites and social media;
- Creative direction and set design;
- Retouching and image post-production;
- Studio booking and on-site production support.
Specific deliverables, schedules, locations, usage rights, and technical requirements will be set out in the relevant quotation, booking confirmation, statement of work, or email agreement. Any services not expressly included are excluded unless agreed in writing.
We reserve the right to refuse, pause, or terminate any project where instructions, content, or conduct are unlawful, unsafe, defamatory, discriminatory, harassing, or otherwise inconsistent with our professional standards.
3. User obligations and responsibilities
You agree to provide accurate, complete, and timely information necessary for us to perform the services. You are responsible for:
- ensuring that all persons attending a session have authority to participate and consent to being photographed, filmed, or otherwise recorded where required;
- obtaining any internal approvals, permissions, and releases needed for the production and use of content;
- providing access to locations, products, branding assets, and other materials on time and in suitable condition;
- ensuring that any materials supplied by you do not infringe third-party rights or violate applicable law;
- reviewing proofs, selections, drafts, or approvals promptly within any stated deadlines;
- complying with studio rules, health and safety instructions, and any reasonable directions from our team.
You must not misuse our studio facilities, equipment, or staff, or engage in conduct that disrupts production. If your failure to cooperate causes delays, re-shoots, extra editing, or other additional work, we may charge reasonable additional fees.
You acknowledge that photographic and video results may vary due to lighting, environment, subject movement, technical conditions, and creative interpretation. Unless explicitly guaranteed in writing, we do not warrant that any particular aesthetic, commercial outcome, or business result will be achieved.
4. Payment terms and conditions
Fees, deposit requirements, payment schedules, and any applicable taxes will be stated in the quotation or invoice. Unless otherwise agreed in writing:
- all fees are payable in pounds sterling (GBP);
- invoices are due within the timeframe stated on the invoice, or if unstated, within 14 days of issue;
- we may require a non-refundable deposit to secure a booking;
- deliverables may be withheld until all outstanding sums are paid in full;
- late payments may accrue interest at the maximum rate permitted by applicable law, together with reasonable recovery costs.
Any estimate is based on the scope known at the time of quotation. Changes to scope, additional revisions, overtime, travel beyond agreed limits, rush turnaround, extra shoot days, reshoots, or client-caused delays may result in additional charges.
If payment is made by a business entity, you confirm that the person placing the order is authorised to bind that entity. Set-off or deduction is not permitted unless required by law or expressly agreed by us in writing.
5. Cancellation and refund policy
Because studio time, crew, planning, and resources are reserved in advance, cancellations may result in charges. Unless a different cancellation policy is stated in your booking confirmation or contract, the following applies:
- Deposits are non-refundable unless we cancel the service or otherwise agree in writing;
- If you cancel more than 14 days before the scheduled session, you may be liable only for any non-recoverable costs already incurred;
- If you cancel between 7 and 14 days before the scheduled session, you may be charged up to 50% of the agreed service fee, plus non-recoverable costs;
- If you cancel less than 7 days before the scheduled session, you may be charged up to 100% of the agreed service fee, plus non-recoverable costs;
- Failure to attend, being unable to proceed due to missing approvals or materials, or late arrival causing substantial disruption may be treated as cancellation or may incur additional fees.
Rescheduling is subject to availability and may require a new deposit or administrative fee. Refunds, where applicable, will only cover amounts actually paid to us and will not include any indirect or consequential losses.
If we must cancel due to illness, equipment failure, venue issues, or circumstances beyond our reasonable control, we will use reasonable efforts to reschedule or, where appropriate, refund the affected prepaid fees for services not provided.
6. Liability limitations
Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded.
Subject to the foregoing, Horizon Atelier Studios Ltd shall not be liable for:
- loss of profit, revenue, business, goodwill, or anticipated savings;
- loss or corruption of data, files, images, or recordings caused by third-party systems or client handling after delivery;
- indirect, special, incidental, or consequential losses;
- delays caused by client actions, venue restrictions, weather, transport disruption, technical failures outside our reasonable control, or force majeure;
- claims arising from content, materials, or instructions supplied by you.
To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with any service, whether in contract, tort, negligence, or otherwise, shall not exceed the amount paid by you for the specific service giving rise to the claim.
You are responsible for backing up and safeguarding any files you receive. We recommend prompt inspection of all deliverables and timely notification of any alleged defect or missing file.
7. Intellectual property rights
Unless otherwise agreed in writing, Horizon Atelier Studios Ltd retains all intellectual property rights in pre-existing materials, production methods, creative concepts, workflows, templates, and all raw or working files not expressly transferred.
Upon full payment of all amounts due, you receive a non-exclusive, non-transferable licence to use the final delivered content for the usage rights expressly agreed in the quotation, booking confirmation, or licence terms. Any use outside the agreed scope, including additional territories, media, duration, or sublicensing, requires prior written consent and may incur additional fees.
Unless you have purchased an exclusive buyout or full assignment in writing, we may:
- retain copies of deliverables and working files for archival and operational purposes;
- display selected work in our portfolio, website, social media, competitions, exhibitions, and promotional materials, subject to any written confidentiality restrictions.
You represent and warrant that any logos, trademarks, products, scripts, music, reference images, or other materials you provide are either owned by you or lawfully licensed for the intended use. You grant us a licence to use such materials solely to perform the services.
For video production services, any third-party music, stock footage, or assets incorporated into deliverables remain subject to the applicable licence terms, which you must comply with.
8. Data protection and privacy
Horizon Atelier Studios Ltd processes personal data in accordance with applicable data protection laws and our privacy practices. Personal data may include names, contact details, images, video recordings, voice recordings, and production-related communications.
We process personal data for purposes including:
- administering bookings, contracts, and invoicing;
- conducting photo and video production services;
- managing client communications and support;
- maintaining records, tax, accounting, and legal compliance;
- portfolio and marketing uses where permitted and not restricted by agreement or law.
You are responsible for providing any notices, consents, or permissions required from individuals whose personal data you supply to us or whose likeness we capture on your instructions. Where we act as a processor or service provider in relation to client-supplied personal data, we will process such data only in accordance with your lawful instructions and our contract, subject to applicable law.
Further details about how we handle personal data may be provided separately in our privacy notice, if applicable, or upon request.
9. Force majeure
We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to:
- acts of God, fire, flood, storm, or severe weather;
- industrial disputes, labour shortages, or strikes;
- power failures, telecommunications outages, cyber incidents, or equipment breakdown;
- government action, legal restrictions, public emergency, epidemic, or pandemic;
- transport interruptions, venue closures, or denial of access to a location;
- war, terrorism, civil disorder, or other emergency conditions.
Where a force majeure event occurs, we may suspend services, extend deadlines, reschedule performance, or terminate the affected booking if the event continues for a reasonable period. Any prepaid sums for services not performed will be dealt with fairly and in accordance with applicable law and the specific circumstances.
10. Changes to terms
We may update or modify these Terms from time to time to reflect changes in our services, business practices, or legal obligations. The updated Terms will take effect when posted, sent to you, or otherwise communicated, unless a later effective date is stated.
For ongoing projects or future bookings, the version of the Terms in force at the time of booking will apply unless we expressly notify you otherwise. Continued use of our services after any update constitutes acceptance of the revised Terms.
11. Applicable law and jurisdiction
These Terms, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws applicable in England and Wales, unless mandatory law requires otherwise.
Subject to any mandatory legal provisions, the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms, the services, or any related non-contractual obligations.
12. Contact information
If you have any questions about these Terms or wish to contact us regarding a booking, invoice, cancellation, rights request, or service issue, please use the details below:
- Horizon Atelier Studios Ltd
- Horizon Atelier, 3 Whitechapel Road, London E1 1DU, United Kingdom
- Email: [email protected]
- Phone: +44 20 7946 8372
13. Severability clause
If any provision of these Terms is found by a court or competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or, if that is not possible, it shall be severed. The remaining provisions shall continue in full force and effect.
No waiver of any term or condition shall be effective unless made in writing. Any failure or delay by us to enforce a right or remedy shall not operate as a waiver of that right or remedy.
Horizon Atelier Studios Ltd reserves all rights not expressly granted under these Terms.